Senior Strategy & Operations Manager – Zapp+

Overview

In this role you will own the Zapp+ loyalty subscription program, shaping its design and performance to scale it 10x. You will sit at the heart of a key growth vector, collaborating with cross‑functional partners to optimize lifecycle interventions, economics, and roadmap prioritization. You translate consumer behavior insights into scalable program mechanics and financial models, driving sustainable growth for a mission-driven, customer‑centric platform. This is an impact role for a hands-on leader comfortable working at pace to elevate a high‑growth initiative.

Pay / Benefits

• Competitive salary & equity package
• Private Health Insurance (Bupa)
• Zapp Credit for testing the Zapp service and experience
• Extended sick pay and maternity/paternity leave pay
• 25 days annual leave, excluding UK Bank Holidays
• Cycle to work scheme

Responsibilities

• Own the design and performance of the Zapp+ subscription program
• Review current mechanics and propose the next evolution to scale 10x
• Develop a long-term financial model to sustainably scale the program
• Build a partnership strategy to unlock greater scale with favorable economics
• Analyze member behavior and subscription health weekly using leading indicators
• Build a business case for Zapp+ features and capabilities in the Product roadmap
• Partner with the internal CRM team to optimize Zapp+ lifecycle interventions
• Manage weekly Zapp+ business reviews with the Director, Strategy & Business Operations
• Be the internal champion for Zapp+ and voice of the members

Key requirements

• 6+ years experience in a high standards, fast paced, outcome oriented environment
• Understanding of platform economics and underlying drivers
• Strong evidence of consumer acumen and business judgement
• High levels of analytical rigour, first principles thinking and intellectual honesty
• Ability to think in systems and see the bigger picture
• Effective communication, relationship building and partnership skills
• Bias for action and willingness to get to the bottom of things
• Track record of challenging the status quo
• Previous experience with subscription or loyalty programs is a plus

• analytical mindset
• relationship building
• collaboration across teams
• analytical modelling
• lifecycle optimization
• consumer analytics

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