Accounts Receivable and Credit Control Manager

Overview

In this role you will lead the Accounts Receivable Team within the Financial Shared Services Division to ensure timely billing and debt recovery across a ~£200m portfolio. You will work with senior stakeholders to drive performance, process improvements, and digital transformation that enhances service delivery. This is a strategic, hands-on leadership position focused on improving collections, governance, and customer service. You will deputise for the Head of Transactional Finance when needed, shaping the finance service for the City of London Corporation. This is an opportunity to have a tangible impact on financial operations within a high-profile public sector organisation.

Responsibilities

• Lead and develop two Assistant Accounts Receivable Managers and three Accounts Receivable Officers
• Oversee billing, collection and recovery of circa £200m across rents, service charges, loans, mortgages and sundry income
• Provide expert advice on complex debt recovery matters
• Monitor collection performance and ensure efficient, customer-focused processes
• Drive continuous improvement and digital transformation across the service
• Analyse performance data and set strategic direction for debt administration
• Act as deputy for the Head of Transactional Finance when required

Key requirements

• Detailed knowledge of billing, income collection and recovery legislation and best practice
• Strong knowledge of sundry and commercial debt recovery law and practice
• At least five years’ senior-level experience in income collection and recovery
• Effective leadership and people management experience
• Excellent communication and interpersonal skills with stakeholders at all levels
• Good IT skills, including experience of relevant financial systems
• Degree or professional qualification with CICM, IRRV, AAT, CIPFA, ACCA, or equivalent experience

• leadership
• stakeholder engagement
• communication
• adaptability
• financial systems experience
• data analysis

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