Programme Manager

Overview

As Programme Manager you will oversee a small portfolio of disparate back-office projects to support the Retail operation. You will work within the Support Office/Group Applications area, providing hands-on guidance and stepping in during absences to keep projects on track. You will engage stakeholders at multiple levels and maintain a technical mindset to oversee infrastructure-related initiatives. This role offers practical, impact-focused delivery in a collaborative, fast-paced environment. You will drive steady delivery and alignment with technology and retail goals, shaping how back-office systems and infrastructure support business needs.

Responsibilities

• Manage a portfolio of 4-5 unrelated projects within the Support Office/Group Applications area
• Provide hands-on support and guidance to project managers during absences
• Maintain detailed involvement in projects and contribute actively as needed
• Manage stakeholders at various levels effectively
• Cover project managers’ absences and run projects when necessary
• Oversee infrastructure projects from a tech-fit-out perspective with a technical mindset

Key requirements

• Experience in programme management within the technology sector
• Understanding of ServiceNow, Halo, or similar workflow tools beneficial
• Adept at managing projects related to building and infrastructure tech fit-outs
• Ability to mentor a team
• Strong stakeholder management skills at all levels

• stakeholder management
• mentoring/coaching
• hands-on support
• ServiceNow
• Halo
• workflow tools

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