Billing Coordinator

Overview

As Billing Coordinator, you support end-to-end billing, ensuring accurate invoices and smooth cash collection. You will collaborate with Finance, Service Delivery, Sales and Operations to validate billing data and maintain client relationships. You’ll monitor accounts receivable, resolve billing queries, and help uphold internal financial processes. You’ll work in a fast-paced, global environment to improve billing accuracy and efficiency, contributing to strong financial operations. This role offers a chance to shape processes in a service-focused tech and logistics business.

Responsibilities

• Plan, coordinate and support day-to-day billing and collection operations
• Ensure billing requirements are captured and completed on schedule with Service Managers and operations
• Collaborate across departments to verify billing information accuracy and completeness
• Generate, review and process invoices for products and services
• Monitor accounts receivable and follow up on outstanding payments per procedures
• Maintain customer account records and resolve discrepancies in collaboration with Finance and Sales
• Process billing details including pricing, discounts, shipping charges, purchase orders, and invoicing
• Investigate and resolve billing and order management issues to support cash collection targets and client satisfaction
• Review customer purchase orders for internal compliance and billing standards
• Respond to finance inquiries from internal and external stakeholders in a timely manner
• Maintain billing schedules and reconcile systems, addressing discrepancies
• Support month-end and year-end financial activities
• Provide admin support to Management Accountant and Finance team
• Escalate billing concerns or high-risk accounts when appropriate
• Prepare customer deposit returns and reconcile outstanding balances
• Identify opportunities to improve billing processes and efficiency
• Build and maintain relationships with internal stakeholders and external customers
• Manage multiple priorities to meet deadlines in a fast-paced environment

Key requirements

• Experience in billing, accounts receivable, finance administration, or customer-facing billing roles
• Strong Microsoft Excel skills
• Excellent written and verbal communication
• High attention to detail and accuracy in financial data
• Ability to prioritise, meet deadlines and work independently
• Strong problem-solving and organizational skills
• Desirable: 2+ years in billing/finance/ar and experience with Sage or similar accounting software
• Experience in service-based or technology-focused organizations
• Excellent interpersonal and stakeholder management skills
• Experience supporting financial reconciliations and reporting

• Attention to detail
• Communication & collaboration
• Customer focus
• Microsoft Excel
• Sage or similar accounting software
• Billing processes and accounts receivable knowledge

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