Account Manager – German speaking

Overview

As an Account Manager at iwoca, you serve as the primary contact for a portfolio of new and existing SME customers, guiding them through the application process and ongoing lifecycle. You build strong client relationships and ensure customers benefit from iwoca’s products while addressing individual needs. You will stay informed about options and product developments and contribute insights to improve processes and offerings. This role blends customer service with sales-oriented collaboration across cross-functional teams, helping customers achieve their business goals with iwoca.

Pay / Benefits

• 26 days vacation
• one-month sabbatical after 4 years
• mental health support with OpenUp
• ski chalet trips for team
• gym membership with partner programs
• learning budget and German language budget

Responsibilities

• Support new customers through their application and contract closure, addressing concerns and identifying best product fit
• Keep customers informed about options and product developments
• Manage a portfolio of existing and new customers
• Build long-lasting relationships to help customers achieve business goals with iwoca
• Understand business operations and key risk/profit drivers
• Provide regular customer feedback and insights to improve processes and offerings from competitors
• Collaborate on cross-functional projects and contribute to product/process optimization

Key requirements

• Completed commercial training / business studies with relevant customer service experience (banking/fintech a plus)
• True team player capable of supporting cross-functional projects
• Highly motivated, organized, sales-oriented with a hands-on mindset
• Excellent German communication skills and good English for international teamwork
• Independent, reliable work style with the ability to think outside the box

• customer centricity
• team player
• strong communication
• proactive problem solving
• adaptability
• result oriented

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