Customer Development Manager

Overview

In this role you own and manage a portfolio of customers, shaping clear business plans aligned with the organization’s channel strategy. You will work with cross-functional teams to deliver growth and profitability while building the customer’s trust as their first-choice partner. You’ll translate market data into compelling selling stories and drive multi-level stakeholder engagement. This is a proactive, impact-focused role at Rich’s, aimed at sustainable year-over-year performance and strong partnerships.

Responsibilities

• Develop customer strategies aligned with channel and BU goals
• Implement customer-focused growth solutions to hit budgets and targets
• Own delivery of KPIs, budgets, and outcomes for assigned customers
• Manage multi-level contact structure to ensure short- and long-term plans are executed
• Own insights and selling narratives to drive outcomes and category partnerships
• Be proactive in finding alternatives to delivery challenges across month, quarter, year
• Communicate effectively with internal teams (production, supply chain, NPD, finance, marketing, category mgmt)
• Contribute to strategic plan development within the BU and support cross-customer direction
• Represent the voice of the customer in-store and with clients to deliver outcomes

Key requirements

• Excellent interpersonal and relationship management skills
• Ability to operate independently and make decisions under pressure
• Source, interpret, and create insights from customer and market data
• Present data-driven insights to influence customer decisions
• Proven ability to develop customer relationships and grow revenue and profit
• Ability to collaborate with internal teams across levels
• Adaptable and resilient
• Strong negotiation skills in an FMCG environment
• Experience collaborating with R&D and bringing products to market
• Ability to operate at pace in a fast-moving environment

• Proactive mindset
• Resilience under pressure
• Cross-functional collaboration
• Data interpretation from market data
• Insight-based selling
• Customer presentation development

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