IT Infrastructure Engineer

Overview

In this role you will support Osborne Clarke’s global data and voice network infrastructure, cloud platforms, and core services to sustain a cloud-smart approach. You’ll work within the IT Services team to deliver reliable, secure operations and contribute to migrations and deployments. You will engage with cross-functional teams, act as a service provider for colleagues and clients, and help drive operational excellence. This is a hands-on, on-call role in a high-responsibility environment offering meaningful impact in a global legal firm.

Pay / Benefits

• competitive salary
• generous benefits
• health and wellbeing initiatives

Responsibilities

• Provide 3rd line support for global data and voice network infrastructure, platforms, servers and systems
• Manage and operate operational platforms, hardware, operating systems and core technologies including provisioning and documentation
• Support incident, request, change and problem management per ITIL framework
• Contribute to on-call escalations and out-of-hours support as required
• Maintain security and integrity of network components and data across client environments
• Collaborate with suppliers and other IT teams to ensure smooth delivery of products
• Contribute to testing and support of infrastructure for internal/external applications
• Keep up-to-date with new technologies and advise on improvements
• Create and maintain documentation and knowledge articles

Key requirements

• Experience with major cloud platforms (Azure, AWS, or GCP)
• Experience with SaaS solutions
• Scripting/automation knowledge (PowerShell, Terraform, Ansible)
• Cloud networking experience (ExpressRoute, DirectConnect)
• Internet/WAN/LAN/VPN data communications experience
• Networking standards, hardware and protocols knowledge
• Network monitoring systems (e.g., SolarWinds)
• Unified Communications telephony (Microsoft Teams)
• Windows Server and Windows 11 administration
• Virtualisation (VMware, Hyper-V)

• Self-motivated and proactive
• Detail-oriented and well-organised
• Ability to multi-task and meet tight deadlines
• Cloud platforms (Azure, AWS, GCP)
• SaaS management
• Scripting/Automation (PowerShell, Terraform, Ansible)

…