W Lounge Supervisor – W Edinburgh

Overview

As W Lounge Supervisor, you will direct daily floor operations and ensure seamless guest experiences at W Edinburgh’s social hub. You will lead a service-focused team, coaching and developing talent while upholding the brand’s standards. You’ll handle guest feedback, training, and collaboration with the Beverage and Food team to deliver memorable moments. This role places you at the heart of a bold, luxury brand known for style, innovation, and Whatever/Whenever service. Join a property recognized for excellence and help shape the guest journey across W Lounge and W Deck when appropriate.

Pay / Benefits

• world class training and leadership development
• unlimited career opportunities (internationally and locally)
• wellness and mental health programmes
• discounted accommodation, food and beverage in 9,000+ hotels
• discounts for friends and family
• specially curated discounts in shops

Responsibilities

• Recruit and retain top talent
• Develop teamwork and cohesion within the floor team
• Direct daily team performance with timely feedback
• Lead by example with high hospitality standards
• Ensure thorough training in all service aspects to deliver exceptional guest service
• Resolve guest complaints promptly and satisfactorily
• Ensure liquor laws and licensing compliance
• Maintain food hygiene and sanitation standards
• Collaborate with the wider Beverage and Food team
• Act as a W brand ambassador in guest and team interactions

Key requirements

• Experience in high-end, high-volume restaurants or hotels
• Excellent communication skills
• Ability to create memorable guest experiences
• Ability to lead, mentor and motivate others
• Positive mindset
• Genuine passion for hospitality

• strong communication
• leadership
• team orientation
• knowledge of liquor laws and licensing
• food hygiene and sanitation standards
• collaboration with beverage and food teams

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