Security Operations Manager

Overview

In this role you will lead a multi-site security operation across London, delivering proactive, compliant, and client-focused security services. You will manage security teams, nurture client partnerships, and drive service excellence to meet contractual KPIs. You’ll balance operational leadership with governance, risk management, and continuous improvement while maintaining a strong leadership presence. This is an opportunity to shape security delivery for prestigious clients and mentor frontline teams around a clear, service-oriented vision.

Responsibilities

• Client Relationship Management: act as the primary ops contact, align security services with client priorities and contractual aims; lead regular meetings and report on performance and improvements.
• Operational Leadership: manage security delivery across multiple sites, ensure resourcing and compliance, perform site visits, uphold KPI and audit standards.
• People Management & Development: recruit, coach, and develop security teams; conduct performance and welfare discussions; foster accountability and continuous improvement.
• Compliance, Governance & Risk: ensure compliance with BS7499, BS7858 and regulations; monitor risk and support investigations and liaison with emergency services.
• Wider Business Contribution: support leadership, identify process improvements, collaborate to drive growth, retention and service development initiatives.

Key requirements

• Proven experience managing a multi-site security portfolio.
• Strong client relationship management experience in a corporate or professional services environment.
• Experience leading, motivating and developing security teams across multiple locations.
• Understanding of security operations, compliance and industry best practice.
• Experience managing staffing challenges and service delivery in a fast-paced environment.

• Exceptional communication and stakeholder management
• Influence and engage with clients, colleagues and frontline teams
• Strong organisational and planning skills
• Commercial awareness and proactive problem-solving
• Proficient in Microsoft Office
• Operational reporting systems

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