Senior Operations Manager

Overview

In this role, you will lead a brand-new Life Sciences & Healthcare site, shaping a high-performing, safety‑driven operation. You’ll partner with customers and internal stakeholders to drive performance, efficiency and continuous improvement in a technology-enabled warehouse. You’ll mentor a leadership team and use data-driven insights to balance service, cost and quality at pace. This is a high-impact opportunity to establish standards, culture and performance for a flagship operation.

Pay / Benefits

• company car or car allowance
• 26 days annual leave
• pension with 8% employer contribution and 4% employee contribution
• free confidential 24/7 GP consultations
• retail and lifestyle discounts
• loans, savings schemes and mortgage advice

Responsibilities

• Provide inspirational operational leadership across the site, fostering accountability, engagement and continuous improvement
• Own overall operational performance and make strategic decisions balancing customer needs, service delivery, productivity, quality and cost
• Act as the senior operational contact for customers, lead performance reviews and align solutions with changing business needs
• Champion a safety-first culture with strong compliance, wellbeing and operational discipline
• Coach, mentor and develop the leadership team, build capability and succession plans
• Use operational data, financial insight and customer feedback to identify opportunities for improvement and drive initiatives
• Collaborate with customers and internal stakeholders to mobilise and grow a flagship, technology-enabled operation

Key requirements

• Proven leadership experience in a supply chain, warehousing or logistics environment
• Ability to inspire, engage and develop high-performing teams
• Experience leading through change in large, fast-paced operations
• Experience in automated or technology-enabled warehouse environments
• Strong focus on safety, compliance and colleague wellbeing
• Commercial awareness and ability to balance customer expectations with business objectives
• Experience building customer partnerships and conducting performance reviews
• Passion for continuous improvement and developing future leaders

• leadership
• collaboration
• communication
• experience with automated/technology-enabled warehouses
• data-driven decision making
• performance measurement and review

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