Customer Integration Manager

Overview

In this role you will be the primary liaison for customers implementing TD SYNNEX digital trading and integration solutions. You will translate business needs into electronic trading approaches and guide onboarding, testing, and adoption across cross-functional teams. You’ll configure and validate integrations (EDI, API, XML, web portals), troubleshoot issues, and produce technical documentation. You will seek opportunities to automate processes and drive continuous improvement. This position offers a collaborative, values‑driven culture with a focus on delivering exceptional customer experiences.

Pay / Benefits

• Hybrid working
• Private healthcare
• Matched pension
• Enhanced parental & family leave
• Moments that matter paid time off
• Diversity, equity & inclusion initiatives

Responsibilities

• Be the primary contact for customers implementing TD SYNNEX digital trading and integration solutions
• Understand customer requirements and recommend electronic trading solutions
• Support transitions from manual/legacy processes to electronic platforms
• Define and validate customer integration and business process requirements
• Collaborate with customer stakeholders, IT, operations, and commercial teams to deliver integration projects
• Configure, test, and validate integrations (EDI, API, XML, web portal)
• Troubleshoot technical and process issues during implementation and rollout
• Deliver customer training, onboarding, and adoption workshops
• Provide ongoing technical guidance and act as trusted advisor
• Create and maintain technical documentation and support materials
• Identify automation opportunities and drive digital adoption
• Support continuous improvement across digital, e-commerce, and customer integration services
• Undertake additional project and operational activities as required

Key requirements

• Strong customer focus and commitment to exceptional service
• Experience in customer integration, e-commerce, technical support, digital transformation, or systems-related roles
• Understanding of EDI, API, XML or similar data exchange technologies
• Strong problem-solving and analytical skills
• Excellent communication skills to explain technical concepts to diverse audiences
• Ability to manage multiple priorities and work with cross-functional teams
• Attention to detail and proactive approach to improvement
• Experience managing onboarding/implementation/integration projects (advantageous)

• Customer focus
• Strong communication
• Cross-functional collaboration
• EDI
• API
• XML

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