Insurance Support Officer

Overview

In this Insurance Support Officer role you help safeguard public resources by supporting insurance, risk management and claims activities across a local government partnership. You will work within a friendly team to handle claims, maintain records, and guide customers while liaising with insurers and brokers. The position offers broad exposure to the full insurance lifecycle and the chance to build relationships across organisations. You will contribute to protecting council assets and services used by residents, in a role that blends hands-on work with meaningful impact.

Responsibilities

• support claims handling
• maintain insurance records
• provide guidance to customers
• liaise with insurers and brokers
• contribute to policy management, stakeholder engagement, data reporting, and insurance advice

Key requirements

• RQF Level 2 qualifications in Maths and English Language
• excellent customer service and communication skills
• strong organisational skills with ability to manage varying workload and meet deadlines
• proficiency with Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, Teams)
• proactive professional approach and ability to work in a busy environment, collaborating as part of a team

• customer service
• clear communication
• team collaboration
• initiative
• professionalism
• Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams)

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