Professional Services Senior Project Manager – UK

Overview

As Senior Project Manager, you steer large, complex initiatives from scope to handover, ensuring quality within time and budget constraints. You lead a cross-functional team, manage vendor and customer relationships, and navigate change and risk to realize business benefits outlined in the business case. You’ll align with governance, drive delivery through a matrix organization, and deliver outcomes that support Rackspace’s multicloud mission. This role offers impact across programs, with a strong emphasis on stakeholder management, governance, and successful project closure.

Pay / Benefits

• competitive compensation
• annual bonus or incentives
• equity awards
• Employee Stock Purchase Plan (ESPP)

Responsibilities

• Define project scope, goals and deliverables with stakeholders, aligned to the Statement of Work
• Lead resources and coordinate with customers to ensure acceptance, closeout and service handover
• Define requirements, manage agreement processes, and maintain a project baseline
• Develop and update schedules, communicate changes, and prevent scope creep via change control
• Apply advanced project planning tools, manage critical path, and create test and communications plans
• Produce concise requirements documentation under supervision and maintain configuration data
• Create initiation documents and coordinate materials and baselines across project phases
• Report to project authority and PMO, producing highlight reports and stage assessments
• Adhere to Change Control and Configuration Management processes, assess variances
• Identify, assess and manage project risks; implement approved changes and options
• Build and manage stakeholder relationships, including customers and subcontractors
• Create and monitor budget, track costs, and support milestones
• Plan and optimize resource utilization; escalate conflicts and request additional resources
• Leverage Rackspace vendors when appropriate and understand vendor contracts
• Follow project governance, maintain documentation, and deliver contractual compliance
• Extract key deliverables from contracts and communicate objectives to teams
• Lead technical and quality strategy discussions and establish regular reviews
• Provide direction to project resources, delegate tasks, and offer performance feedback
• Ensure smooth handover to Business as Usual and complete project closure with lessons learned
• Maintain alignment with Rackspace guidelines and matrix management
• Communicate risks and issues to customers and escalate when needed
• Execute on the RACI model and translate customer requirements into project actions
• Identify opportunities for follow-on projects and inform senior management
• Build trusted relationships and focus on customer needs and outcomes
• Prioritize project outcomes in line with business strategy and ensure timely delivery within budget and quality

Key requirements

• Experience delivering large, complex projects with 8+ resources
• Strong expertise in project planning, change control, risk management, and governance
• Ability to manage budgets, procurement, and vendor relationships
• Stakeholder management across customers, subcontractors and internal teams
• Excellent documentation, reporting (highlight reports), and contract awareness
• Experience in a matrix management environment and handling cross-functional teams
• Capability to identify and escalate risks and issues effectively
• Understanding of Statements of Work, Master Agreements and contract clauses
• Ability to drive projects to successful handover and closure with proper documentation

• stakeholder management
• leadership
• communication
• advanced project planning tools
• risk assessment and mitigation
• change control and configuration management

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