Mercedes-Benz Service Advisor

Overview

As a Service Advisor at Mercedes Benz of West London, you act as the crucial link between customers and the workshop, guiding servicing decisions and updating clients at every stage. You will offer informed product and service advice while coordinating with technicians to ensure on-time vehicle readiness. The role emphasizes exceptional customer care in a fast-paced environment, with training provided to support skill development. You join a team focused on delivering high-quality service and building lasting customer relationships.

Pay / Benefits

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts

Responsibilities

• Provide outstanding customer care and act as the liaison between customers and the workshop
• Inform and consult on vehicle servicing and keep customers updated at every stage
• Answer customer questions and queries with clear, helpful guidance
• Liaise with technicians/workshop control about vehicle statuses to ensure timely delivery
• Advise customers on products and services to enhance their experience
• Work with flexible patterns, including weekends, to maintain service levels

Key requirements

• Willingness to learn and progress; training provided
• Excellent organisational and administrative skills with strong attention to detail
• Strong customer service background is beneficial in a busy environment
• Working knowledge of Kerridge is advantageous but not essential

• Customer-focused attitude
• Strong communication skills
• Ability to build rapport with customers
• Attention to detail
• Kerridge (advantageous)
• general administrative proficiency

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