VodafoneThree – Contract to Bill Specialist

Overview

In this Contract to Bill Specialist role, you will protect and grow revenue across the Enterprise base by ensuring accurate reflection of customer activity in billing. You’ll work with Commercial, Operations, and Assurance to prevent leakage, recover revenue, and deliver insights to improve performance. You will analyze contracts, service activity, and billing outcomes, conducting deep dives on high‑value customers. The role supports a best‑in‑class Commercial Assurance function within VodafoneThree’s enterprise operations.

Pay / Benefits

• bonus
• up to 28 days off plus bank holidays
• pension plan
• learning tools
• parential leave policies

Responsibilities

• Provide end-to-end assurance across the contract-to-bill lifecycle for Enterprise customers
• Compare contracts, orders, provisioning activity, and service changes against billed services to identify discrepancies
• Investigate and quantify revenue leakage, underbilling, missed charges, and other commercial risks
• Measure and evidence revenue loss and distinguish preventable vs recoverable opportunities
• Support revenue recovery initiatives, including back-billing where appropriate
• Ensure assurance visibility of P&L across Enterprise fixed services (with mobile exposure where relevant)
• Conduct deep dives and account reviews for high-value/high-risk customers
• Generate evidence-based insights and recommendations to support remediation and continuous improvement
• Collaborate with Commercial, Operations, and Assurance teams to validate findings and drive recovery actions
• Maintain accurate auditable records of analysis, findings, decisions and outcomes

Key requirements

• Demonstrable analytical and investigative skills
• Comfort with large datasets and multiple source systems
• Excellent attention to detail and ability to quantify financial impact
• Strong communication of complex findings to diverse stakeholders
• Problem-solving mindset with ability to derive business improvements
• Collaborative and cross-functional team working
• Experience analysing customer journeys, billing outcomes or operational processes
• Experience in analytical roles such as assurance, revenue or margin assurance, billing analysis, or contract analysis (transferable experience valued)
• Understanding of Enterprise (B2B) fixed telecommunications services; mobile exposure is beneficial but not essential
• Growth mindset and commitment to inclusive, diverse working culture

• Analytical mindset
• Clear communicator
• Collaborative team player
• Revenue assurance
• Billing analysis
• Contract analysis

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