Manager, Site Reliability Engineering

Overview

As Manager, Site Reliability Engineer, you lead a small SRE team supporting Card Transaction Services and Faster Payments within Vocalink. You balance line management with hands-on technical work to deliver reliable production outcomes. You’ll shape the production support strategy, drive automation, and mentor engineers to grow their skills and well-being. This role sits at the heart of critical UK payment infrastructure and offers a meaningful impact on secure, available services.

Responsibilities

• Provide day-to-day leadership, coaching and support to team members
• Support recruitment activities including interviewing and onboarding
• Promote employee engagement, wellbeing and retention
• Support succession planning and talent development within the team
• Act as escalation point for people-related matters with HR/senior leadership
• Contribute to continuous improvement in BASE24 production support
• Drive production support innovation and automation opportunities
• Collaborate with stakeholders to design and implement effective solutions
• Investigate production issues and perform root cause analysis

Key requirements

• BASE24 experience; related technologies in live production environment
• HP NonStop systems
• Pathway, GoldenGate, and electronic file transfer tools
• TACL, TAL, COBOL, SQL (Enscribe), Enform
• TACL scripting
• ATM Driving; Card authentication, authorization, and EMV standards
• Protocols and standards such as ISO8583 and LIS5
• HSMs, cryptology and TLS
• Experience in 24/7 production support
• Experience in financial services or payments environments
• Knowledge of ITIL practices, change and release management
• Familiarity with Agile methodologies and team-based delivery
• Experience with functional and non-functional deployments
• Programming or web technologies knowledge is an advantage

• Strong communication
• Organisational skills
• Time management
• BASE24
• HP NonStop
• Pathway

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