Operations Support Coordinator
Location: Strabane
Working Hours:9am – 5pm, Monday to Friday
About the Role
We are looking for a highly organised and proactive Operations Support Coordinator to join our Operations team. This is a key role supporting the smooth running of our eCommerce, warehouse, product development, and fulfilment functions.
You will act as a central point of coordination across multiple departments, helping to ensure product launches, stock arrivals, promotional campaigns, operational reporting, and day-to-day business activities are delivered efficiently and on schedule.
This role is ideal for an experienced administrator, coordinator, or operations professional who enjoys working in a fast-paced environment and thrives on keeping projects, people, and processes aligned.
Key Responsibilities
Coordinate operational activity across eCommerce, warehouse, fulfilment, stock control, and product development teams.
Support the planning and delivery of new product launches, stock consignments, and promotional campaigns.
Monitor operational readiness, stock availability, fulfilment capacity, and launch timelines.
Track actions, deadlines, risks, and follow-ups from operational meetings.
Prepare and maintain operational reports, dashboards, and performance metrics.
Liaise with internal teams, suppliers, couriers, and key stakeholders to ensure effective communication.
Support warehouse and fulfilment teams with stock movements, priority orders, and operational updates.
Identify and escalate potential issues that may impact customer experience, stock availability, or business performance.
Assist Senior Management with reporting, process improvements, and operational projects.
About You
You will be:
Highly organised with excellent attention to detail.
Confident working across multiple departments and priorities.
A strong communicator with the ability to build effective working relationships.
Proactive, solutions-focused, and comfortable taking ownership of tasks.
Able to work independently while supporting a collaborative team environment.
Essential Skills & Experience
Previous experience in an administration, coordination, operations support, logistics, warehouse, eCommerce, or business support role.
Strong organisational and planning skills.
Excellent communication and stakeholder management skills.
Experience producing reports, updates, and operational summaries.
Strong IT skills, including Microsoft Excel and Outlook.
Ability to manage competing priorities in a fast-paced environment.
Desirable
Experience within eCommerce, retail, warehouse, logistics, manufacturing, or fulfilment environments.
Experience supporting product launches, promotional campaigns, or seasonal trading activity.
Knowledge of ERP, warehouse management, order management, or reporting systems.
Experience preparing KPIs, dashboards, or management reports.
What You’ll Bring
A proactive and professional approach.
Strong problem-solving skills.
Excellent follow-through and attention to detail.
A customer-focused mindset.
Flexibility and a willingness to support different areas of the business.
If you’re looking for a varied and rewarding role where you’ll play a key part in supporting business operations and driving operational excellence, we’d love to hear from you.
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