Chief Customer Experience & Transformation Lead

Sovereign Network Group (SNG) is hiring a Head of Customer Transformation to shape end-to-end omnichannel journeys and drive a best-in-class customer experience. The role is based in Basingstoke with hybrid working and occasional travel to other sites.

You will report to the Customer Transformation Director and lead a team to design, implement and optimise journeys, analytics and digital channels, embedding a customer-centric culture across the organisation.

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