Senior Service Designer — Lead & Shape Health Experiences

Bupa is seeking a senior service designer to lead end-to-end initiatives that reshape how UK customers access health products and services. You will create journey maps and blueprints, driving a shared understanding of strategy across multiple business units.

You will collaborate with researchers, designers, product managers and engineers in an agile environment, mentoring peers and strengthening the experience design community. The role emphasizes accessibility and human-centred problem solving.

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