Head of Customer Experience & Store Leadership

Sainsbury’s is seeking a Lead Customer Experience Manager to guide a multi-store leadership team, ensuring exceptional customer service across checkout, self-scan, and service areas. You will be hands-on in performance management, coaching, and operational excellence to drive day-to-day store success.

In this role, you’ll plan around key events, maintain high standards, and act as the store lead in absence of the senior manager.

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