IT Service Delivery Lead — Hybrid (3 Onsite Days)

Roc Search Inc. is seeking an IT Service Delivery Manager on a contract basis in Birmingham with hybrid work patterns. The role focuses on day-to-day service delivery and operational leadership in a large environment.

You will manage service desk and second-line teams, drive ITIL processes, monitor SLAs/KPIs, and coordinate with suppliers to sustain high service levels and continual improvements.

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