Your new companyA well-established organisation is looking to expand its operations team with the appointment of both permanent and 12-month FTC Customer Service Coordinators. This is a fast-paced, customer-focused role where you’ll play a key part in coordinating service delivery, liaising with suppliers and ensuring work is completed to the highest standards.Working as part of a supportive team, you’ll be joining a business that values collaboration, attention to detail and delivering an excellent customer experience.Your new roleYou’ll act as a central point of contact for customers, suppliers and internal stakeholders, helping to ensure jobs are scheduled, completed and quality checked efficiently.Booking and coordinating work requests on behalf of customersLiaising with local suppliers and contractors to arrange completion of jobsMonitoring the progress of ongoing work and providing updates where requiredReviewing inspection reports and carrying out quality checks before issuing them to customersMaintaining accurate records and updating internal spreadsheets and systemsResolving customer queries over the phone and via emailWorking closely with colleagues to ensure service levels and customer expectations are achievedWhat you’ll need to succeedTo be successful in this role, you’ll be a confident communicator who enjoys speaking with customers and thrives in a busy operational environment.A minimum of two years’ customer service experience within a phone-based roleStrong communication and relationship-building skillsExperience using spreadsheets and maintaining accurate recordsExcellent organisational skills and the ability to manage multiple tasks simultaneouslyStrong attention to detail, particularly when reviewing documentation and reportsA proactive and solutions-focused approach to problem-solvingThe ability to work effectively both independently and as part of a close-knit teamConfidence working with various systems and administrative processes
What you’ll get in returnCompetitive salary of £27,000 and benefits packageFull-time, permanent opportunityOffice-based role in RadcliffeComprehensive training and ongoing supportFriendly and collaborative team environmentVaried and rewarding workload with genuine responsibilityOpportunities to develop your skills and progress your careerWhat you need to do now
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