Experience & Operations Lead — Member Hospitality

Virgin Active in London is seeking an Experience & Operations Manager to join our Operations Team. You will lead the Member Journey Host and Duty Manager teams, driving hospitality, operational excellence and member retention, while partnering with the General Manager to shape the club’s experience.

The role requires proven leadership in a customer-focused environment, a passion for service, and strong abilities in data-driven engagement, budgeting and safety compliance.

#J-18808-Ljbffr…