Public Service Apprentice: Central Correspondence Officer

The Scottish Government invites applications for a Modern Apprenticeship in the Central Correspondence Unit, part of the IPED, where you will allocate correspondence including FOIs and PQs to the right policy area and act as the first contact for members of the public by phone. You will work towards a relevant SVQ in Business Administration with monthly assessor support.

The role involves handling calls, routing queries, and contributing to a knowledge base, while joining a team that supports

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