As a global role, we offer flexible hybrid and remote working arrangements, making this an excellent opportunity for candidates seeking greater flexibility in how and where they work.
As the Global Project Manager, you will lead the day-to-day business delivery of Karndean’s global Microsoft Dynamics 365 Customer Engagement (CE) implementation. Working closely with the Global Programme Director and 3rd party suppliers, you will be responsible for maintaining the integrated project plan, coordinating activities across regions and workstreams, monitoring progress, risks, costs, and dependencies, and ensuring accountability for key milestones and deliverables.
You will collaborate with the Global CRM Process Owner/Change Lead to ensure project delivery is aligned with business readiness and adoption objectives. While global process design and change management remain the responsibility of the Global CRM Process Owner/Change Lead, you will play a critical role in driving successful delivery, facilitating cross-functional engagement, and ensuring alignment between business stakeholders and implementation partners.
This role requires strong project management expertise, stakeholder management skills, and the ability to coordinate complex, global programmes to achieve successful business outcomes.
This is a 12-month fixed-term contract, with the potential to extend to 18 months depending on project and business requirements.
Success Measures
- Delivery discipline: Milestones achieved within approved scope and budget, with delays challenged early and recovery actions followed through.
- Reliable controls: Current plans, RAID, resource allocations, forecasts and change records provide an accurate delivery position.
- Effective governance: PMT (Project Management Team) and SteerCo receive timely reporting, with clear decisions, action ownership and tracked closure.
- Business readiness: Required testing, training and transition activities completed, with readiness evidence and agreed sign-offs available for deployment decisions.
How You Will Contribute
As our Global Project Manager, you will play a pivotal role in delivering one of Karndean’s most significant technology transformation programmes. Leading the global rollout of Microsoft Dynamics 365 CE, you will bring together teams, stakeholders, and delivery partners across multiple regions to ensure the programme is delivered successfully, efficiently, and with lasting business value.
You will:
- Lead the end-to-end delivery of the global Dynamics 365 CE deployment, ensuring projects remain on track, within scope, and aligned to business objectives.
- Develop and manage programme plans, milestones, dependencies, resources, budgets, and timelines across multiple countries and business functions.
- Act as the key point of coordination between Karndean and our implementation partners, driving collaboration and ensuring commitments are delivered.
- Facilitate project governance, steering committees, workshops, and regular stakeholder updates, providing clear visibility of progress, risks, and outcomes.
- Build strong relationships with senior leaders, business stakeholders, technical teams, and third-party partners to ensure alignment and successful delivery.
- Proactively identify and mitigate risks, issues, and dependencies while driving actions through to resolution.
- Oversee critical deployment activities, including testing, data migration, cutover planning, deployment readiness, and post-go-live support.
- Manage project financials, resource planning, and benefits realisation to ensure the programme delivers maximum value.
- Partner closely with change and business readiness teams to support user adoption, training, communications, and engagement activities.
- Ensure robust governance, compliance, and change control processes are maintained throughout the programme lifecycle.
- Drive continuous communication, accountability, and collaboration across global workstreams to achieve successful business outcomes.
This is an exciting opportunity to lead a high-profile global transformation programme, working with stakeholders across the business and helping shape the future of customer engagement at Karndean.
What You Will Bring to This Role
- Proven experience leading customer-side delivery in partnership with third-party suppliers and system integrators, coordinating business and technical teams across multiple regions.
- Demonstrable experience implementing Microsoft Dynamics 365 Customer Engagement (D365 CE).
- A strong track record of managing multi-country deployments within complex matrix organisations.
- Expertise in Agile, Waterfall, and Hybrid delivery methodologies.
- Excellent stakeholder management skills, with the ability to influence and engage senior leaders.
- Strong project governance, planning, reporting, and risk management capabilities.
- The ability to drive results, hold stakeholders accountable, and successfully deliver through influence rather than direct authority.
- Exceptional communication skills, translating technical concepts into clear business outcomes.
- A collaborative approach, building effective relationships across business and technology teams in a global environment.
- Strong organisational skills, with the ability to prioritise, coordinate complex activities, and maintain focus on delivery.
- A proactive and solution‑focused mindset, identifying risks early and removing obstacles to keep programmes on track.
- Degree‑level qualification or equivalent professional experience. PRINCE2 Practitioner, PMP, MSP, Agile Project Management, or equivalent project management certification.
Our Values
Our values shape everything we do – from the floors we design to the experiences we create for our customers and colleagues. If you are someone who thrives in a creative, collaborative, and purpose‑driven environment, you will feel right at home here.
- Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners.
- People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered.
- Pioneering Spirit: encouraging boldness, innovation, creative thinking– traits that are part of the company’s founding.
- Positive Energy: bringing enthusiasm, dynamism and a ‘can‑do’ attitude to work every day.
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