ECS Support Technician: Email Security & Troubleshooting

KnowBe4 is seeking a Core Support Technician (ECS Specialist) in the UK to be the first point of contact for customer support, primarily handling ECS and KSAT queues, and delivering timely resolutions. The role emphasizes customer service, product troubleshooting, and cross-team collaboration.

The ideal candidate will have 1+ year in a related role, a 2-year degree preferred, solid knowledge of mail flow and cloud security, and strong communication and organizational skills for efficient support

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