Hybrid Contact Centre Team Manager – Customer Outcomes

Nationwide in Glasgow is seeking a Contact Centre Team Manager to lead a team delivering excellent service to business customers. You will balance customer experience, colleague engagement and risk management, ensuring decisions align with policy and regulation.

The role sits in Business Direct within Nationwide’s Business Banking and involves hybrid working with 2+ days in the Glasgow or Northampton office. You’ll drive coaching, quality, and performance to support sustainable growth.

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