Account Manager (London)

Overview

In this role you will drive monetisation and revenue growth by engaging and educating partners on Fresha’s platform. You will act as a dedicated advisor, helping partners adopt products and optimize listings, while coordinating with Sales, Onboarding and Product to enhance partner experience. You’ll leverage data to improve outcomes and upsell the Fresha payments solution. This is a fast-paced, collaborative role with a strong impact on partner success and marketplace performance.

Pay / Benefits

• dog-friendly office

Responsibilities

• Drive monetisation and revenue growth by engaging partners and demonstrating Fresha’s value
• Educate and convert partners to Fresha’s payments solution
• Optimize marketplace listing content and availability to boost conversions
• Serve as a dedicated advisor for partner accounts on product adoption
• Advise partners on suitable product selections based on needs
• Ensure a strong partner experience through ongoing communication and feature/value explanations
• Collaborate with Sales and Onboarding to ensure smooth partner handover
• Provide product feedback to support future releases
• Use consultative sales techniques to understand needs and upsell/cross-sell Fresha platform

Key requirements

• 3+ years in account management or related commercial roles
• Proven closing, negotiation and deal-conversion abilities
• Commercial motivation with adaptability to targets
• Experience using data analytics and reporting to drive outcomes
• Curiosity and proactive learning mindset
• Outbound teleprospecting or outbound sales experience preferred
• Excellent written, verbal and presentation skills
• Innovative, problem-solving mindset
• Strong relationship-building and hunter-inside approach
• Team player with initiative and willingness to support the team

• communication
• relationship building
• curiosity
• data analytics and reporting
• teleprospecting/outbound calling
• consultative sales techniques

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