Senior Manager, International Health Delivery Operations

Overview

In this Senior Manager role, you will lead international delivery teams to drive consistent customer outcomes and navigate change across global regions. You’ll strengthen collaboration between international and North American groups, shaping adoption and education around Oracle Health solutions. You’ll oversee delivery quality, manage stakeholders, and guide programmes toward successful go-lives. This position offers impact in a fast-moving AI-enabled cloud-enabled healthcare context and global customer success.

Pay / Benefits

• competitive benefits
• flexible medical
• life insurance
• retirement options
• volunteer programs
• inclusive hiring practices

Responsibilities

• Lead and support international teams across active customer engagements with people leadership and coaching
• Monitor regional delivery performance, balance workload and priorities, and resolve risks and escalations to sustain delivery quality
• Coordinate regional priorities and navigate complex stakeholder dynamics to keep programmes on track
• Foster collaboration and knowledge sharing between international and North American teams; share learning on Oracle Health EHR capabilities
• Support organisational change and adoption through client learning and education for successful use of Oracle Health solutions
• Evolve deployment approaches and identify opportunities to improve efficiency, including AI usage
• Represent the team in customer presentations and onsite meetings during implementations and go-lives

Key requirements

• 8+ years in healthcare technology, delivery operations, consulting, implementation, professional services or related enterprise tech
• 3+ years’ people management experience (10+ direct/indirect reports)
• Organisational change management experience leading large or complex programmes
• Healthcare domain experience and understanding of delivering change in healthcare environments
• Strong stakeholder management across multiple teams and senior stakeholders
• Proven problem-solving, adaptability and willingness to challenge current approaches
• Experience supporting customer learning, enablement or adoption (desirable)
• Change management certification is desirable but not essential

• stakeholder management
• leadership and people management
• conflict resolution
• change management
• customer success/delivery
• stakeholder coordination

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