Building Host

Overview

In this role you will deliver a professional, welcoming front-of-house experience for tenants and visitors, coordinate queries, and uphold secure, well-presented reception areas. You will support building operations, including fire tests and evacuations, while assisting the Building Manager with administrative tasks. You’ll work with on-site teams to maintain high service standards and provide local area knowledge to help visitors and tenants. This is a friendly, client-facing role that directly contributes to the safety, efficiency, and reputation of the building.

Responsibilities

• Greet visitors and provide a professional, welcoming experience
• Notify tenants of arrivals and handle calls and enquiries
• Build strong relationships with tenants, visitors and on-site teams
• Maintain presentation of reception and lobby areas
• Conduct daily building checks and report maintenance or cleaning issues
• Coordinate with cleaning, security and maintenance teams
• Assist with building procedures including fire tests and evacuations
• Maintain accurate tenant and emergency contact information
• Support Building Manager with administration, reporting and general office duties
• Provide local area knowledge and proactively assist visitors and tenants
• Maintain high standards of security, confidentiality and customer service

Key requirements

• 2+ years’ experience in Reception, Front of House, Concierge or customer service
• Excellent communication and interpersonal skills
• Professional, confident and approachable manner
• Strong organisational skills and attention to detail
• Ability to work independently, prioritise and use initiative
• Proactive, flexible and customer-focused attitude
• Good knowledge of Microsoft Outlook, Word and Excel
• Strong written English, spelling and grammar
• Genuine commitment to delivering exceptional customer service

• communication
• interpersonal skills
• professionalism
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

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