Technical Account Manager

Overview

As a Technical Account Manager (TAM) you will serve as the strategic technical advisor for Kinaxis’ most complex customers, ensuring solution health and guiding optimization. You will develop deep domain and platform expertise, lead reviews and issue resolution, and drive adoption and value realization. You will collaborate with cross-functional teams to influence product and service improvements and deliver measurable business outcomes. This role offers impact at scale within a global SaaS environment and flexible remote work from the UK or Ireland.

Pay / Benefits

• Flexible vacation and Kinaxis Days
• Flexible work options
• Physical and mental well-being programs
• Virtual fitness classes
• Mentorship and career development
• Recognition programs and referral rewards

Responsibilities

• Act as the primary technical advisor for a portfolio of strategic customers
• Develop deep expertise in customer environments, processes, and solution architecture
• Lead technical reviews to identify risks and improvement plans
• Investigate complex issues, perform root cause analysis, and drive resolution
• Recommend and implement solution improvements with cross-functional engagement
• Maintain technical ownership of production environments and overall solution health
• Partner with cross-functional teams to drive customer outcomes
• Advise customers on best practices, capabilities, and evolving requirements
• Identify recurring issues and product gaps to improve outcomes
• Contribute to TAM standards, methodologies, and knowledge sharing

Key requirements

• Bachelor in Computer Science (or related field) with relevant experience
• 7+ years in customer-facing technical roles
• 3+ years of hands-on Kinaxis Maestro experience
• Deep expertise in enterprise SaaS and complex customer environments
• Strong troubleshooting and root cause analysis skills
• Proven ability to influence stakeholders and build trusted relationships
• Experience leading complex customer initiatives and working independently
• Experience in supply chain/plan/logistics processes preferred
• Working knowledge of SQL, APIs, data analysis, reporting, or scripting
• Strong written and verbal communication skills
• Ability to travel to customer sites

• excellent communication
• stakeholder influence
• independence in ambiguous environments
• Kinaxis Maestro
• enterprise SaaS
• SQL

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