Account Manager, Large Enterprise Commercial

Overview

In this role you drive merchant success for a global PayPal portfolio, shaping account strategies and ensuring onboarding, product adoption, and ongoing support. You act as a trusted advisor, aligning merchant needs with PayPal’s strategic goals to sustain long-term value. You’ll collaborate cross-functionally to improve performance, monitor account health, and pursue opportunities for growth in a dynamic payments environment. This position offers a chance to influence merchant outcomes at scale and support PayPal’s mission of inclusive, innovative financial services.

Pay / Benefits

• flexible hybrid work model
• paid time off
• healthcare coverage for you and your family
• resources for financial security
• wellbeing support
• career development opportunities

Responsibilities

• Identify and recommend business improvement practices
• Lead projects and programs across functions
• Analyze trends to inform decisions
• Collaborate with internal teams to drive improvements
• Monitor and report account health and performance

Key requirements

• 5+ years of relevant experience
• Bachelor’s degree or equivalent
• Experience in account management, client success, or sales in payments/fintech
• Proven ability to manage and grow accounts and achieve quotas
• Strong relationship-building with senior executives
• Excellent communication and negotiation skills
• Proficiency with CRM tools (e.g., Salesforce)
• Cross-functional collaboration across product, engineering, and operations

• collaborative
• analytical thinker
• strong communicator
• Salesforce
• payments industry knowledge
• e-commerce and merchant services understanding

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