Company: Kering
Location: London
Job Description:
Overview
In this after-sales role within the Industrial Operations team, you work to resolve post-purchase issues and support customers through multiple channels. You provide product and process knowledge to inform and satisfy customers, while keeping detailed records to drive service improvements. You collaborate with sales staff to strengthen customer relationships and ensure high satisfaction. The role combines technical problem-solving with proactive service in a luxury-brand context.
Responsibilities
- Respond promptly to customer inquiries across multiple channels with product and process guidance
- Resolve technical difficulties customers experience after a sale
- Maintain accurate records of customer interactions and transactions to improve service efficiency
- Support the sales team in post-sale activities to strengthen customer relationships
- Contribute to customer satisfaction by delivering timely, informative, and courteous service
…
Posted: October 1st, 2026