Head of Operational Excellence — Healthcare Process Improvement

Circle Health Group’s Circle National Enquiry Centre in Glasgow seeks a Head of Operational Excellence to lead the performance improvement agenda. 37.5 hours per week, permanent, with a flexible shift pattern.

You will oversee complaint processing, monitor trends, drive efficiency, and build a high-performing team across the NEC and wider Circle Health Group, influencing stakeholders to align with strategic objectives and improve patient experience.

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