Company: CCMA – Call Centre Management Association
Location: Liverpool
Job Description:
Pinnacle Group is recruiting a Customer Solutions Manager to lead complex complaint investigations and deliver practical, timely resolutions for service families across the UK. The role requires proactive problem-solving, strong stakeholder engagement and a commitment to continuous improvement within a hybrid working pattern.
Based at the National Service Centre in Speke with three days on-site and two days remote, you will influence service delivery and partner with NSC teams to maintain high
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Posted: October 1st, 2026