Company: Domestic & General Group
Location: Nottingham
Job Description:
Domestic & General is recruiting a Service Excellence Team Leader to guide a high-performance team across Nottingham, Bedworth and Brighton. The role blends remote and office-based work with 37.5 hours per week, focusing on coaching, knowledge support and real-time performance improvement.
You will develop agents, manage escalation calls, partner with L&D, and drive incentives and continuous improvement while upholding professional standards and fostering a collaborative culture.
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Posted: October 1st, 2026