Glasgow North West Citizens Advice Service
Glasgow North West Citizens Advice Bureau is a local, independent charity which provides free, impartial and confidential advice and information to give you the tools you need to sort out any issues or problems. We’re at the heart of the community and offer several services
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we supportover 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to endpoverty and inequality by ensuring that people from all backgrounds are empowered through access to advice thatchanges lives and helps them affect positive change in their lives and the lives of those around them.
Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.
GNWCAB Values
Kindness and Compassion:
We care about people. We treat them with empathy, respect and understandingand listen without judgement.
Authenticity and Honesty:
Our word is our bond. We are honest, we will set realistic expectationsand will do what we say we will do.
Committed and determined:
We are committed to take time to fully understand every issue, no matterhow complex, and work determinedly and patiently towards the most effective solution for each individual.
Trust and Integrity:
We create safe and respectful spaces where people feel secure to share openly, enabling us toprovide the most effective support.
Welcoming and Passionate:
We create a calm and supportive environment that breaks down barriers andbuilds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable,valued, and confident to seek our help.
Listening:
We listen with patience and respect, without interruption, creating an inclusive andpositive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel trulyheard and understood.
About the role
A Help to Claim Adviser delivers a holistic advice and support service aimed at clients on completing their initialUniversal Credit claim and supports them through to their first payment. This involves helping with the onlineforms, the evidence required, and verifying their identity online using telephone and web chat.
The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the projectand any emergencies, then refer on to further services available to the client (such as drug and alcoholsupport). The adviser should maintain local connections with partner organisations and the DWP within theirregion.
The adviser will be line managed by their local bureau manager but will be operationally responsible to the Help toClaim Co-ordinators for providing their regional service and local knowledge. They will be required to liaisewith the Co-ordinators regarding their shifts, helpline coverage and holiday requirements.
#J-18808-Ljbffr…