Location: London (Hybrid) (UK-Based)Salary: £40,000 + Retention Bonus + EquityJob Category: HybridJob Type: Full TimeDepartment: Customer Operations
About Zenrox
Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic.
The Opportunity
As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap.
What Youll Do
Own customer relationships post-sale as the primary point of contact
Lead onboarding and training for healthcare procurement teams
Drive adoption, product usage, and realization of savings targets
Identify expansion opportunities across departments and product modules
Monitor customer health metrics and proactively prevent churn
Conduct quarterly business reviews showcasing ROI and optimization insights
Collect customer feedback and convert into product improvement priorities
Develop customer success playbooks and training materials
Build case studies and success stories highlighting platform impact
Manage customer escalations and coordinate cross-functional support
What You Bring
3+ years in customer success, account management, or client-facing roles
Strong understanding of B2B SaaS or marketplace models
Excellent communication skills with healthcare and procurement stakeholders
Data-driven approach to demonstrating customer value
Strong problem-solving skills with proactive customer engagement
Ability to manage multiple accounts simultaneously
Experience building processes from scratch in fast-paced environments
Interest in healthcare operations and efficiency improvement
Ideal Background
Customer success in healthcare tech, medical device, or clinical software
Experience with NHS or private healthcare customers
Procurement, supply chain, or healthcare operations knowledge
Startup experience setting up customer success functions
Familiarity with AI/ML tools and value communication
Project management or implementation experience
Why Join Zenrox
Key customer success role with meaningful equityDirect work with healthcare leaders solving real operational challengesOpportunity to shape customer experience and strategy from day oneSee immediate, measurable impact for healthcare customersGrow into leadership and build the customer success team as we scale
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