Housing Support Officer

Job Type: Part Time, Temporary, 6 Months

Working hours: 20 hours per week, Monday to Friday 10:00am to 14:00pm

Reporting To: Housing Manager

About the Role

We are looking for a compassionate and motivated Housing Support Officer to join our team and deliver a high-quality, person-centred service to vulnerable adults. You will support tenants to maintain safe, secure and sustainable tenancies while promoting independence, wellbeing and social inclusion.

Key Responsibilities

Tenant Support & Engagement

• Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health




• Develop and review support plans, including risk assessments




• Support tenants to build independent living skills




• Support access to specialist and community services




• Build professional relationships based on trust and respect

Housing & Tenancy Management

• Manage a caseload of tenants and support tenancy sustainment




• Support with rent, benefits, budgeting and preventing arrears




• Respond to anti-social behaviour and tenancy breaches




• Conduct property inspections and maintain standards




• Prevent evictions through early intervention

Safeguarding & Risk Management

• Identify and respond to safeguarding concerns




• Complete risk assessments and implement control measures




• Maintain accurate and confidential records




• Follow health and safety procedures

Multi-Agency Working

• Work with local authorities, healthcare providers and partners




• Attend meetings and advocate for tenants

Compliance & Administration

• Carry out health and safety checks and inspections




• Coordinate property maintenance with contractors




• Maintain accurate records and reports

About You

• Experience of working with vulnerable adults or in housing/support




• Knowledge of housing management or tenancy sustainment




• Understanding of safeguarding and risk management




• Strong communication and interpersonal skills




• Ability to manage a caseload effectively




• Good IT and record keeping skills




• Person-centred, compassionate and empathetic




• Strong team player




• Honest with integrity and confidentiality




• Resilient and professional

Additional Requirements

• Satisfactory Enhanced DBS check




• Driving licence and access to a vehicle for business purposes




• Flexibility to meet service needs

Company Benefits

• Business mileage paid at the rate of £0.55 per mile




• 5 weeks’ holiday plus bank holidays, increasing with length of service




• Matched pension contributions




• Independent Financial Wellbeing service




• Health Care cash plan with Medicash




• Life Assurance cover equivalent to 1 years’ salary

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