Call Centre Recruiter BANK

Fortrea’s Clinical Research Unit in Leeds is where life-saving medicines begin their journey.

Job Overview

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants. This is a Bank (0-hours) position, where work is offered based on clinic demand.

Summary Of Responsibilities

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Telephone screen potential participants against the requirements for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Liaise with screening department as and when needed.
• Cross train across other areas of the department as needed.
• May attend outreach programs to recruit participants.
• Escalate any concerns or problems to senior members of the team as appropriate.
• Performs other related duties as assigned.

Qualifications

• Educated to GCSE or ‘O’ level standard.
• Knowledgeable in computer programs (e.g. word processing).
• Strong attention to detail and high degree of accuracy.
• Strong written and verbal communication skills.
• Ability to follow precise directions and read from a script.
• High degree of professionalism and customer service.

Experience (Minimum Required)

• 1 – 2 years in customer service or call Centre.
• Knowledge of medical terminology preferred.

Physical Demands/Work Environment

• Regularly required to sit.
• Must be able to see (distinguish colors) and hear to meet the job requirements.
• Must have excellent command of the English language in both oral and written form at all locations.
• Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
• Must be able to work a flexible schedule including evenings and weekends.

Learn more about our EEO & Accommodations request here.

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