Company: East End Homes Ltd.
Location:
Job Description:
East End Homes Ltd. invites a compassionate Complaints Manager to lead a two-person team and uphold the Housing Ombudsman’s Code while resolving complex cases, often under pressure.
You will champion a culture of listening, embed new IT systems at Resolution Plaza head office, and use data to shape improvements to the customer journey, supporting residents with calm negotiation and clear communication.
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Posted: October 1st, 2026