Front Office Team Lead: Guest Experience Champion

Company: Novotel Hotels
Apply for the Front Office Team Lead: Guest Experience Champion
Location: City of Edinburgh
Job Description:

Novotel Edinburgh Centre is seeking a Front Office Team Leader to guide the reception staff and ensure a welcoming, seamless guest journey from arrival to departure.

You will lead day-to-day operations, coach colleagues, handle guest concerns with empathy, and collaborate with other departments to deliver memorable experiences in a busy city hotel.

Join our team and grow with Accor in a role that blends hands-on leadership with guest-centered service.

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Posted: October 1st, 2026