MSP Service Desk Team Lead – 3rd Line Support

TipTopJob in the United Kingdom is seeking an experienced MSP professional to lead the service desk on a day-to-day basis. You will manage incidents, problems, service and change requests, mentoring the team and driving best practices.

This role demands strong Microsoft server, Azure and networking skills, VOIP and security know-how, with a people-first approach to coaching and delivering reliable client IT services.

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