Company: LRQA
Location: Birmingham
Job Description:
LRQA is seeking a senior Service Desk Lead to steer the global Service Desk function, ensuring high-quality IT support for LRQA employees worldwide. You will line manage 3 Team Leads and 6 Analysts, drive continuous improvement, and act as a key escalation point for major incidents to minimize business disruption.
Ideal candidates will have 5+ years of leadership in IT service delivery, ITIL v4 expertise, and strong stakeholder management.
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Posted: October 1st, 2026