Customer Resolution Specialist – Complaints & Compliance

BNP Paribas Personal Finance Group in Solihull is seeking a Customer Resolution Professional to provide personalised, customer-centric support while complying with FCA, DISP and Consumer Duty standards. You will resolve complex issues, maintain accurate records across digital channels, and participate in training to achieve Competent status within our training and competence scheme.

The hybrid working model supports collaboration with colleagues and prioritises care, professionalism, and

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