24/7 Facilities Helpdesk Coordinator — Multi-Skilled Operations

Mitie is seeking a Customer Service Advisor to join the Technical Services Operations Helpdesk in Manchester. The role focuses on delivering facilities management support and exceptional customer service on a 24/7, 365-day basis, acting as the central point of contact for customers and colleagues.

You will respond promptly to requests, resolve issues, and maintain clear communication with engineers and subcontractors while meeting SLAs and KPIs to support smooth operations.

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