Head of Customer Services & Transformation (Hybrid)

Company: Together Housing Group
Apply for the Head of Customer Services & Transformation (Hybrid)
Location: Halifax
Job Description:

Together Housing Group in Halifax is seeking a Group Customer Services Manager to provide strategic and operational leadership across telephone, digital and other customer channels. You will lead through managers, setting clear standards and driving improvements to deliver excellent customer experiences.

You will shape service delivery across locations, using insights from feedback and performance data to inform changes, and report to senior leadership on performance and risk.

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Posted: October 1st, 2026