Hybrid – London, England, United Kingdom
Aug 4, 2026
EU Digital is on mission totransforma175+ yearoldloved brand intothenext-generationof financial services,serving customers in 30+ countriesdelightfulproducts.We arelooking foraDirector, Digital Product EUto definethe product vision,set thestrategy, anddriveexecutionat scale.
This is a high-impactleadershiprolethat hat balances long-term vision with hands-on execution:you’llshape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances.You’ll combine strong customer centricity, product vision, datarigourandclosecross-functional partnershipto attract andretaincustomers.
Key Responsibilities
Set ambitiousEU productstrategy definingand owningtheroadmapforbest-in-class remittance product as wellasbeyond remittancevision(wallets, banking. Etc)aligned to customersgrowthand engagement.
Lead a team of product managers, analysts anddesigners raising the bar on product craft,data rigour,customercentricity, andambitiousproblemssolving.You’llchampion AI tooling within your own teamsto increase velocity and quality byaccelerating research, prototyping, experimentation, and decision-making.
Drive new customers growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.
Improve retention with delightful products reducing friction and increasing clarity on our pricing merchandising,networkand delivery times.
Build for high-bandsenders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.
Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.
Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value
What We Are Looking For
Strategic execution at scale: A rare combination of clear,high‑levelvision and the discipline to deliver consistently across a complex,multi‑countryscope. Willing to go deep into the details, remove friction, and drivehigh‑qualityoutcomes at pace.
Provenproductleadership: Significant experiencein digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.
Customer centricity: Abilityto translate insights into simple, trusted, high-performing digital experiences.
Growth and CRO Expertise: Strongexpertisein growth, CRO, onboarding, localization, experimentation, and funnel analytics
Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.
#LI-Hybrid
Estimated Job Posting End Date:
08-07-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Western Union is a global leader in financial services, providing innovative solutions for sending, saving, and spending money across borders and currencies.
Apply For This Role
Company Western Union
Location Hybrid – London, England, United Kingdom
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