Customer Success Manager

Overview

In this role you drive customer success for a technology business expanding its UK operations. You’ll manage key accounts, lead client engagements, and shape renewal and success strategies within a hybrid work setup. You collaborate cross-functionally to deliver value, support critical projects, and help scale the customer experience. This is a growth-focused position with structured training and career progression, offering a meaningful impact on adoption and retention.

Pay / Benefits

• Hybrid UK role
• Structured training and career progression
• Opportunities to lead on critical projects
• Competitive salary up to 50000 base
• Supportive and adaptive culture

Responsibilities

• manage client relationships and engagements
• lead client meetings, QBRs and rescue plans
• collaborate with cross-functional teams to ensure customer success
• support onboarding and ongoing adoption initiatives
• contribute to scaling customer success in the UK market

Key requirements

• strong background in Customer Success or Client Services
• ability to run client meetings, QBRs and rescue plans
• experience or interest in healthcare, HR or engagement software is ideal
• proactive and organised approach

• proactive
• organised
• strong communication
• stakeholder management
• Engagement software (experience preferred)

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