Colleague Communications Manager – M&S Group

Overview

In this Internal Communications role, you will partner with senior leaders to shape and deliver colleague communications that underpin business priorities and transformation at a large retailer. You will craft engaging multi-channel campaigns to keep colleagues informed, inspired and connected to the M&S strategy. You will tell compelling stories that bring transformation, culture and performance to life, while leading wellbeing, development, DE&I and charity initiatives. You will measure impact, gather insights and continuously improve engagement to support strategic change.

Pay / Benefits

• 20% colleague discount
• Holiday allowance
• Discretionary bonus schemes
• Pension and life assurance
• Wellbeing support (GP/mental health)
• Volunteer day

Responsibilities

• Partner with leaders across Retail, People, Digital & Technology and Finance to create and deliver colleague communications supporting business priorities, transformation programmes and strategic change
• Develop engaging content and campaigns across channels (newsletters, town halls, huddles, IRIS) to keep colleagues informed and connected to the M&S strategy
• Create compelling stories that bring transformation, culture and performance to life
• Lead communications around colleague-focused initiatives including wellbeing, development, benefits, DE&I activity and charity partnerships
• Measure effectiveness of communications; gather insights and use data to improve engagement and outcomes

Key requirements

• Significant internal communications experience, ideally in a large, complex organisation
• Exceptional written and verbal communication skills
• Experience supporting transformation, change or culture programmes
• Strong background in strategic messaging, communication planning and campaign delivery
• Experience creating or overseeing multi-channel content, including events, video and visual communications
• Ability to build strong relationships, influence stakeholders and deliver at pace

• Stakeholder management
• Storytelling
• Collaboration
• Multi-channel content creation
• Events
• Video and visual communications

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